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Pearl Continental (Band Baja Barat) Case Study

Pearl Continental (Band Baja Barat) Case Study

How Xcentric Services helped Pearl Continental build awareness and engagement for its Band Baja Barat campaign through a focused digital strategy.

Digital Renovation of Luxury Hospitality

The client is a top-notch 5-star hotel in Pakistan, which has gained its niche in the industry because of its reputation for luxury. Their grand banquet halls and outdoor marquees, as well as their world-class hospitality facilities in six cities in Pakistan, were established, but the venue booking funnel needed to be advertised and promoted in a modern way. It was brought on to manage the execution of multi-channel social media and paid lead campaigns while generating venue inquiries for its high-level event verticals.

Performance Overview

+68%

Social Media Reach

+41%

Follower Growth

6.3%

Average Engagement Rate

40+

Campaigns Executed
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What We Encountered At The Beginning

01

Undifferentiated Messaging

Grouping grand celebrations, anniversaries, and corporate retreats into generic posts, promotional content failed to target brides, planners, and corporate organizers.

02

Disconnected Social Activity

Event pictures on Instagram and Facebook were beautiful, but failed to engage audiences and connect to forms or links to booking engines that subsequently, led to lost leads.

03

Broad Advertising Structures

Paid ads were fired at passive viewers, regardless of whether they are hungry for wedding information, booking an executive seminar, or looking for a package for the season.

04

Campaign Data Attribution

There was a lack of cross-conversion tracking data on promotional landing pages, leading to a lack of insight into the source of leads across organic search, paid social and direct.

05

Suboptimal Regional Visibility

The properties in Karachi, Lahore, Bhurban, Muzaffarabad, Malam Jabba and Rawalpindi were not effectively targeted to capture the hyper-local event demand in the surrounding metropolitan hubs.

06

Inefficient Budget Allocation

Ad budgets were not distributed dynamically scaling up ahead of peak Pakistani wedding seasons and corporate fiscal planning quarters, leading to missed high-intent booking cycles.

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What We Executed: Phase by Phase

—Initial Milestone

Custom Campaign Strategy

The signature ‘Band Baja Barat' promotion resulted in high-value inquiries, and the campaign positioning was introduced into the brand's luxury event spaces.

Crafted a unified digital marketing strategy

Optimized lead forms to capture leads and process inquiries

Produced specific materials

Organized bundled arrangements

—2nd Milestone

Digital & Data Tracking

We adjusted tracking configurations for the main domain and the booking portal to ensure accurate data collection during peak booking times.

Set up GTM & Meta Pixel through conversions API

Enabled analytics monitoring and audit of events

Immediate form submissions

Optimized loading times of images and media on event landing pages

—3rd Milestone

Precision Paid Acquisition

Our media specialists created special conversion campaigns for couples, families, and business organizers throughout the key regions.

Segmented ad sets within Meta Ads Manager

Pulled high-intent keywords to deploy search ad strategy

Created social engagement-based retargeting lists

Created a series of video ads

—4th Milestone

SM Management & Optimization

We continuously optimised ad copy, post times and presentation, based on users' active responses and developing and optimizing social media profiles.

End-to-end event tracking with GTM and GA4

Conducted routine Meta Suite & Google Ad campaign review

Crafted content for social media platforms

Applied feedback from inquiries

Tools used

Google Tag ManagerGoogle Tag Manager
Google Analytics 4Google Analytics 4
Meta Business SuiteMeta Business Suite
Microsoft ClarityMicrosoft Clarity
FigmaFigma
Custom CMSCustom CMS
HotjarHotjar
Booking EngineBooking Engine

Deliverables

Set up custom event tracking in GA4 & GTM
Comprehensive marketing event roadmap for multiple cities
Completely integrated with booking engine
Create marketing campaigns using targeted templates on social media sites that are currently active
Smooth and constant management of PPC and social campaigns
Monthly marketing review of data performance dashboards
Continuous technical support for tracking assets for leads

Trusted Performance. Proven Results.

01

5+

Digital Channels Managed

02

150+

Creative Assets Produced

03

200+

Qualified Wedding Enquiries

04

40+

Marketing Initiatives Delivered

05

24/7

Brand Presence Across Digital Channels

“Our campaign outreach for Band Baja Barat was modernized by the team so our venues will stay on their radar for prospective couples and event planners throughout all major regions.” 

Marketing Division, Pearl-Continental Hotels & Resorts

Proven Results from Similar Clients

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