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Transforming Advance Surgicare’s Digital Presence

Transforming Advance Surgicare’s Digital Presence

See how Xcentric Services created a stronger digital experience for Advance Surgicare, helping patients discover its healthcare services and take the next step with confidence.

How Advance Surgicare Built a Stronger Digital Patient Acquisition System

Advance Surgicare is a specialised surgical care centre in Pakistan, known for its expertise in laparoscopic and vascular surgery. While the centre had established clinical expertise and modern surgical facilities, its digital presence did not fully reflect the quality or breadth of its services. Xcentric Services worked with Advance Surgicare to strengthen its digital ecosystem across paid advertising, technical SEO, website maintenance, analytics and social media. The goal was to improve how prospective patients discovered the centre, understood its specialised services and moved from online search to enquiry.

Performance Overview

+78%

Organic Website Traffic

4.9%

Average Engagement Rate

<2 Sec

Average Page Load Time

+55%

Social Media Audience Growth
advance surgical case study

Digital Friction in Patient Consultations

01

Delayed Web Booking Interfaces

The old website design wasn't mobile-friendly or was slow to load, causing potential patients to give up on booking online during busy inquiry hours.

02

Disconnected Educational Outreach

There were no direct booking links in promotional posts on Instagram and Facebook since Laproscopic techniques could not be translated into visits.

03

Unsegmented Meta Ad Targeting

The distribution of ad spend was done based on the wide health categories, instead of narrowing it down to high-intent queries for surgery.

04

High Abandonment on Inquiry Forms

After health awareness campaigns, surges in web traffic resulted in unoptimized form fields, slow page response and lost contact submissions.

05

Inconsistent Campaign Tracking

All medical inquiry forms were not tracked, and thus it was hard to credit a patient lead correctly to a Google search campaign and to a social platform.

06

Missing Local Search Optimization for Clinics

Patients looking for a specific surgical procedure were misdirected due to search engines not being able to determine the exact location, leading to loss of clients.

metro case and carry design
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mobile view

What We Achieved: Step-by-Step

—Initial Milestone

Modern Web Architecture & Development

A re-architected web portal, specifically engineered for current healthcare navigation, was used to handle high volumes of inquiries.

Coded a customized React-based website

Automated scheduling and follow-up appointment requests

Integrated patient forms that seamlessly submit data

Developed customized service landing pages

—2nd Milestone

Site Optimization & Search Infrastructure

During the health awareness events, we have refreshed the frontend assets, and the tracking setup has also been updated to ensure high-speed loading and uptime.

Optimized script configs and Cloudfare

Completed weekly technical and security protocol audits

Removed crawling and indexing obstacles from Google Search Console settings

Optimized media assets for faster downloads

—3rd Milestone

Targeted Media Buying & Patient Acquisition Funnels

Our media team created targeted campaigns specific to the digital marketing for vascular surgery clinics and general surgical consultations.

Created segmented funnels in Meta Ads Manager

Specific search campaigns in Google Ads Manager

Created custom audiences for specific procedure pages

Developed educational ad variations on the benefits of MIO

—4th Milestone

Analytics Integration & Campaign Support

Through continuous monitoring across multiple channels, continuous improvements were made on a month-on-month basis for each campaign.

Set up Meta Pixel and Conversions API along with GTM and GA4 for complete event tracking

Performance checks on ad management portals

Designed, created and organized structured content

Used real-time data from the forms to adjust the content of ads and images

Tools used

ReactReact
CloudflareCloudflare
Google Tag ManagerGoogle Tag Manager
Google Analytics 4Google Analytics 4
Google Search ConsoleGoogle Search Console
Meta Business SuiteMeta Business Suite
Google Ads ManagerGoogle Ads Manager
Microsoft ClarityMicrosoft Clarity
Google Business ProfileGoogle Business Profile
Screaming FrogScreaming Frog
AhrefsAhrefs
FigmaFigma

Deliverables

Web portal designed specifically for enterprises with a specialty in surgical services.
Proper Technical SEO framework and site health optimization
Multidepartment calendar and scheduling system
Develop a series of social media content templates for each channel
Ongoing hospital marketing in Pakistan for PPC and social media
Complete event tracking and integration with GA4, GTM, and Meta Pixel
Custom analytics dashboards and lead performance reporting
On-going website maintenance and technical security monitoring

Trusted Performance. Proven Results.

01

+120%

Organic Visibility Growth

02

250+

Qualified Patient Enquiries

03

99.9%

Website Availability

04

60+

Marketing Campaigns Delivered

05

180+

Healthcare Content Assets Published

“The team updated our online presentation and streamlined our appointment process so that our services are available to patients looking for specialized surgical care online.”

Administrative Director, Advance Surgicare

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