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Dental Aesthetics Case Study

Dental Aesthetics Case Study

How Xcentric Services built a modern digital platform for Dental Aesthetics to improve patient engagement and online visibility.

Increasing Patient Acquisition for Dental Aesthetics by 430%

Dental Aesthetics has a premium network of dental clinics across Lahore, but its online presence faced technical issues, low search traffic, and a heavy reliance on paid acquisition. Xcentric Services overhauled the platform and digital marketing strategy to build a more stable and scalable path to organic patient acquisition.

Performance Overview

39,300

Total Clicks

2.78 Million

Total Impressions

1.4%

Average CTR

6.3 

Average Position
Dental and carry analytics

What We Found When We Started

01

Site Infrastructure Instability

Previous platform architecture for the dental clinic strained under peak inquiry traffic. The hosting setup, paired with inadequate maintenance of the CMS, caused poor latency in page load speeds, which resulted in loss in bookings.

02

Inefficient Ad Spend

The clinic essentially had no local search presence due to critical errors in their technical SEO, and their poorly integrated paid efforts all but guaranteed that the cost per appointment steadily increased, while their budget efficiency decreased.

03

Poor Online Scheduling

The clinic had disconnected scheduling across their several physical branches, and no integrated system to manage the flow of medical inquiries, allow coordination of doctors, or streamline the scheduling of new patients.

04

Unoptimized Sale Pages

There were problems with search visibility due to poor content depth, under-optimized landing pages and a lack of schema markup meant that their targeted treatments weren't able to be understood by search engines.

05

Disconnected Lead-Flow

Prospective patients who were not directly connected to online booking, had no clear consultation CTAs or responded to digital channels or ads, were lost before making an initial appointment due to poor patient management,

06

Diluted Local Visibility

Despite a consistent and strong digital marketing strategy, inconsistent Google Business Profiles, unlocalized ad targeting and generic landing pages meant that the individual branch calendars were left with insufficient bookings.

metro case and carry design
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mobile view

What We Did Milestone by Milestone

—Initial Milestone

Platform Advancement and Core Infrastructure Modernization

Our developers fully overhauled the front-end portal for this healthcare client and put into place a highly resilient dental website development and maintenance program, powered by React and Next.js, along with significant upgrades to the client’s backend systems.

Rebuilt Responsive Clinic Website in React

Deployed Next.js Framework with Enterprise-level Capability

Improved Back-end CMS Security and Maintenance

Eliminated Scheduling Downtime

—2nd Milestone

Strategic Technical SEO Blueprint

An advanced dental clinic SEO service strategy was conceptualized with long-term clinic visibility in mind. This included redesigning website structure, implementing BlogPosting schema for informational articles, and creating a custom person schema with Dr. Shahzad Mirza to support his credentials in Medical Registries.

Launched SEO Services for Targeted Dental Clinics

Fixed Crawl Budget and Indexing Issues

Created a Custom Person Schema for Dr. Shahzad Mirza

Tracked Rankings with Google Search Console

—3rd Milestone

Operations and Patient Management Silos

The Performance department, focused on healthcare PPC management, was overhauled. Innovative patient acquisition campaigns were created using Google Ads Manager and Meta Business Suite. This included developing sophisticated bid structures to effectively reduce cost per appointment.

Targeted Digital Marketing PPC

Meta Ads for Patient Generation

Optimized Google Ads at an Enterprise Level

Cost per Patient Appointment Decreased

—4th Milestone

Omni-Channel Campaigns and Patient Engagement

The omni-channel scheme engaged with the patients through several communication channels along with the social media strategy. The team was able to engage the readers with medical practices by using social media channels through Meta Business Suite and bringing users into the booking process.

Enabled continuous interaction via social media channels

Monitored patient requests and inquiries via Meta Business Suite

Created original content via organic social media platforms concerning medical services

Elaborated on paid social media remarketing techniques to capture the interest of patients

Tools used

ReactReact
Next.jsNext.js
Node.jsNode.js
DevOps Cloud ArchitectureDevOps Cloud Architecture
Google Tag ManagerGoogle Tag Manager
Google Analytics 4Google Analytics 4
CloudflareCloudflare
Google Search ConsoleGoogle Search Console
FigmaFigma
SEMrushSEMrush
AhrefsAhrefs
Screaming FrogScreaming Frog
Google Ads ManagerGoogle Ads Manager

Deliverables

Revamped entire healthcare website
Integrated real-time booking databases
Integrated multi-location scheduling dashboards
Executed custom technical SEO
Integrated patient management portals for admins
Deployed operational support team
Deployed patient support coverage 24/7
Executed on-page content optimization for healthcare
Designed enterprise-grade server and infrastructure management system

Trusted Performance. Proven Results.

01

+60%

Patient Lead Conversion

02

30+

Treatment Landing Pages

03

4 Channels

Google, Meta, SEO, Display

04

<20 Mintutes

Average Lead Response Time

05

Core Web Vitals

Performance Optimised

“Tackling everything from interface design to server hosting to customer service, this Lahore-based multipurpose digital agency took the level of Pakistan’s digital healthcare to the next level, and completely transformed our patient acquisition model.”

Operations Director, Dental Aesthetics Pakistan

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