Best Call Center/BPO Services | Xcentric Services

Scale your business faster, manage orders, and increase customer satisfaction with BPO Services.

Generate qualified leads by outsourcing customer support activities while your sales team focuses on closing sales.

As a partner Call Center Agency, we follow up with the current customers of businesses to retain them, as it is more cost-effective than acquiring new customers.

Reactivate the old customers who are lost, inactive, or dormant other than acquiring new customers through Call Center Campaigns planned by us.

Focus on the present while Xcentric's call center agents telemarket your business and reach out to potential customers.

Close sales through key call center services, including customer support, order management, and inbound call answering.

The lead generation process at our Call Center Agency covers sales follow-up, brand awareness, email follow-up, and on-call follow-up.

In Last 5 Years

Deliver real value to your customers and increase the bottom through fully-tailored Call Center Services provided by our highly-trained agents.

Our call center agents are fully-trained and never leave the customers confused. They deliver for the business - every time

Businesses today run around the clock. We will help you do the same by ensuring your customers are heard 24/7.

Customer data and financial information are confidential. At Xcentric, they are processed safely and not shared with any third party.

90% of consumers still prefer using the phone to solve customer service issues.

Increase Your Bottom Line

As a Call Center Agency, , we believe that quality leads are essential for increasing the bottom line of a business. From sales to digital marketing, every team should have a consistently filled-up sales pipeline to maintain a high sales volume monthly, quarterly, and throughout the year.
Businesses must be able to show their value proposition and address all the challenges their customers face – and that is where Call Center Outsourcing Companies , come to the rescue. Communicating how your services or products can solve the pain points of customers is important. Alongside, you have to grow, thrive, and sustain too by resonating the lead generation efforts with the customers in a meaningful way.
Facing difficulty in doing all of this and generating qualified leads? Or you are spending a lot of time researching potential customers? It is time to partner with Xcentric – a Call Center in Pakistan that tops the list of Call Centers in Lahore. Our trained and experienced call center agents are pros at generating leads and increase customer satisfaction within the sales cycle – to help businesses achieve goals.

DRIVING DIGITAL REVENUE FOR OUR

100+ SATISFIED CUSTOMERS

Scale Customer Experience With Xcentric

No matter which industry your business serves, from healthcare to E-Commerce, retail, travel, and anything in between, Xcentric is the partner Call Center Agency you need to scale customer experience and increase sales. With our Call Center Outsourcing Services, we will build touchpoints with your customers and deliver on brand promises. Being the Best Call Center in Lahore, we offer Call Center Services that work as an extension for a business aiming to provide seamless customer support 24/7. Count on us as your partner Top Call Center in Lahore to take the load off your in-house team. Let the team at our Call Center Agency manage your complete customer service and support operations.
We have been specialising in managing and expediting the various stages of sales pipelines for more than ten years, working with B2B organisations ranging from startups to Fortune 500 firms. Our team of talented SDRs and Sales Executives, who rank well in Sales as a Service, not only excels in locating qualified prospects through outbound and inbound techniques.

Internal call centers require a lot of labor. The hiring, training, and recruiting of agents is ongoing; in major call centers, the turnover rate is 44%. There are other expenses related to infrastructure and facilities, such as internet, workstations, computers, and cutting-edge hardware and software.

Call centers are becoming busier and busier as call volumes rise and customer expectations rise. A third-party contact center offers the know-how and assets required to handle your ever-evolving needs, whether they be for round-the-clock support, after-hours assistance, or more agents during busy periods.

56% of call centers intend to spend money on artificial intelligence, 33% on process automation, and 31% on video chat. For QA, customer service, omnichannel customer support, data collection and analysis, and other purposes, outsourced call centers invest in a variety of essential hardware and software.

Better experiences are delivered by agents who focus solely on taking calls. However, internal call center representatives frequently have to perform two jobs in addition to other essential duties. However, call centers that are outsourced have representatives that are trained to manage any situation that comes up and are committed to their profession.

Call centers handle over 40 billion calls annually.

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FAQ's

Business-process outsourcing (BPO) is the act of outsourcing some aspect of your business operations to a third-party service provider like Xcentric. A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a third-party, outside of the company like Xcentric services.

Everything is dependent upon the outsourced business and its operations. The savings could reach up to 200% at the very top of the transaction process, which is highly complex and requires a high level of ability. Customers typically experience a startling 50–70% reduction in their company's variable expenses. Furthermore, outsourcing enables a corporation to concentrate on its core competencies and grow them by optimising the internal processes that it decides to keep.

The following are some of the tasks that businesses have effectively outsourced:
Data analytics, shared services, finance, human resources, IT, supply chain management, sales, and marketing. When businesses lack internal talent or the cost of acquiring such specialized talent becomes prohibitive in the regions where they operate, additional functions may also be outsourced.

Outsourcing is a well-known phenomenon that has helped businesses save money, standardise their operations, get more control and visibility over their business operations and end-to-end procedures, and expand their scalability. But as outsourcing matures, businesses seek to use automation and technology to cut down on human labor, personalise their operations and procedures to fit the demands of their clients and products, and link their operations with their outsourcing provider seamlessly. Additionally, businesses are outsourcing certain tasks for which they lack internal talent.

Business is changing faster than ever before—and today’s companies trust business process outsourcing to manage more and more of their customer journey and brand experience. From customer care to back office administration, an effective BPO call center can manage any or all aspects of your customer relationships so you don’t have to, including:

Sales (order taking) & marketing
Technical support
Data entry
Email services / non-voice
Live chat support
Interactive voice response
Fulfillment
Answering services and more

Level up your customer satisfaction with Inbound call center company services. You can let your call center representatives handle inbound calls from customers. In addition to having a dedicated team of inbound call center representatives handling customer calls, we as an inbound contact center company in Pakistan also offer software and web-based tools to enhance the customer experience. These tools may include advanced telephony systems integrated with CRM software, allowing for seamless communication and tracking of customer interactions.
Moreover, many inbound contact center companies also offer telemarketer services, which can help businesses to generate more leads and increase sales. It is a valuable addition to the inbound call center services. Using these tools and services can also help businesses to understand their customers better and identify areas for improvement. Furthermore, businesses can also use these tools to monitor and analyze call metrics, such as call volume, average call duration, customer satisfaction scores and important call center metrics like CSAT (Customer Satisfaction Score), AHT (Average Handle Time) , FCR (First Call Resolution) and ACR (Abandoned Call Rate).

Depending on the extent of the project, business process outsourcing offers very competitive rates; the exact amount will depend on the services required. Get in touch with us for a free quote!

Indeed! We are pleased to arrange interview appointments and provide CVs in advance.

Reduced costs, a larger talent pool, an emphasis on core skills, higher productivity, customized solutions, and risk management are some advantages of outsourcing IT. The drawbacks could include problems with privacy, regulations, management of the business, unstated costs, and outdated technology. Selecting a verified, competent, and trustworthy outsourcing partner is essential for a successful IT support outsourcing strategy as it helps to minimize risks.

86% of businesses have adopted or plan to adopt call center analytics.

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Sales Lead Generation

Customer Retention

Customer Reactivation

Outbound Call Center

Inbound Call Center

B2B Telemarketing

Fully-Tailored Services

Trained Agents

24/7 Services

Customer Data Safety

Increase Your Bottom Line

Scale Customer Experience With Xcentric

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FAQ's

Is BPO a call center?

Is BPO a call center?

What is outsourcing services in BPO?

What is outsourcing services in BPO?

What is the advantage of call center services outsourcing?

What is the advantage of call center services outsourcing?

What functions are typically being outsourced?

What functions are typically being outsourced?

What are the current trends of outsourcing?

What are the current trends of outsourcing?

What Can a BPO Call Center Do For You?

What Can a BPO Call Center Do For You?

What is Inbound Call Center Services ?

What is Inbound Call Center Services ?

What is the price of your services?

What is the price of your services?

Can I talk to my representatives or have interviews before hiring them?

Can I talk to my representatives or have interviews before hiring them?

What are the pros and cons of IT outsourcing?

What are the pros and cons of IT outsourcing?

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