Logo

Technical Helpdesk & Troubleshooting

Our technical support outsourcing services are focused on quickly providing support by providing effective solutions to the maintenance of your IT Infrastructure.

Let's Talk
Complete IT Support Services, to eliminate or reduce impact of any potential issues on your business

Complete IT Support Services, to eliminate or reduce impact of any potential issues on your business

Xcentric offers a full range of technical helpdesk support services to assist businesses with troubleshooting IT problems, maintenance of systems, or any software-specific issues. Our team provides reliable services in a timely manner to resolve issues on demand and ensure that your operations can run smoothly, across time zones.

Key Features of Our Technical Helpdesk & Troubleshooting Services

Service Icon

24/7 IT Helpdesk Support

IT Helpdesk Support that is available 24/7, means you will never be left waiting. No matter how complex the technical issue and no matter how simple the query, we are here for you 24/7 to provide real-time solutions.

Service Icon

Proactive Technical Troubleshooting

We monitor for problems generally before they affect your operational capacity. Small issues like glitches can be resolved early, eliminating possible larger problems that would interfere with your productivity and ability to work.

Service Icon

Remote IT Support & Assistance

We offer remote IT support so we can help you via the phone, schedule a support session remotely or by providing assistance with how to troubleshoot.

Service Icon

Complete System Monitoring

Having IT systems monitored at all times ensures early detection of threats or issues to ensure that we can reduce any disruption. Real-time alerts allow quick fixes to prevent downtime and system failures. 

We Deliver a Full Suite of Outbound Call Center Solutions

24/7 IT Support 

We are providing support at all times to facilitate the right resolution for technical issues as they arise. 

  • Troubleshooting & Issue Resolution
  • IT Advising & Guidance
  • Real-time Problem Solving
24/7 IT Support 

Remote IT Helpdesk Services 

Get help remotely, which means not always needing to have someone physically on-site. 

  • Access & Repair Systems Remotely 
  • Software & Hardware Troubleshooting 
  • Setup & Configuring Systems
Remote IT Helpdesk Services 

Proactive IT Support 

Providing proactive monitoring and management can help to reduce issues before they ever occur. 

  • Regular System Checkups
  • Preventative Issue Resolution
  • Risk Assessments & Recommendations 
Proactive IT Support 

Complete Technical Support

We offer complete technical support to manage all your IT support needs. 

  • Full IT Troubleshooting
  • Email & Chat Support
  • System Performance Monitoring 
Complete Technical Support

Have a Project?
Let’s talk!

How can we help you?