We put processes in place to ensure customer questions are handled efficiently and effectively!
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At Xcentric Services we understand the importance of maintaining service across all levels of support. We provide email, chat, and IVR support services for companies who want to communicate with customers on their preferred channel. These days, it's critical that you master your omnichannel customer experience.
With our expert multi-channel support team, we’re committed to serving customers in real time.There's no limit to what your conversions and call center are equipped to answer on the virtual channel. Remember that this consistency builds trust, which drives long-term loyalty.
We provide fast, effective email and chat support. Your staff will be trained to give accurate responses that boost satisfaction and usage, ensuring all queries are handled smoothly.
We specialize in helping businesses enable customer self-service through IVR systems. Our IVR boosts conversions, routes calls efficiently, delivers relevant info, and reduces wait times and poor human interaction.
We want you to create that experience as consistently as you can with your customers, where they're able to contact you via email, chat, or interactive voice in an experience that appears seamless. Remember that this consistency builds trust, which drives long-term loyalty.
Our support services were set up to maximize when a customer asks a question. If they talk to you via a chat, email, or phone - we help ensure you are responding as quickly as possible! and we know quickly matters!
Having an email chat support specialist will make sure that your customers get a timely and professional response without burdening your internal staff.
Swift customer satisfaction and satisfaction
Less workload for internal teams
Supportable by scaling to an increasing business
Professionally trained chat and email customer support representatives
Fast and efficient email responses that get comprehensive customer inquiries resolved.
Real time solutions to customers with our chat support service.
Setup and manage IVR systems to streamline customer inquiries.
Communicate consistently across all touch points.
Among customer support outsourcing firms, email and chat support providers, we have been trusted to offer efficient and scalable digital support solutions.
24/7 services with elastic models of engagement
First response time SLA: 4 hours (business), 8 hours (24/7)
Response time of live chat less than 30 seconds
Shared and dedicated agent facilities
HIPAA-compliant secure operations
Omnichannel integration in live chat and email with the best platforms
The team at Xcentric has extensive knowledge in ecommerce and SaaS customer care. You have the flexibility of paying according to your level of support. With an over 24/7 support add-on available, along with onboarding, QA monitoring, reporting, and integration of the platform are included in all the plans.