We put processes in place to ensure customer questions are handled efficiently and effectively!
At Xcentric Services we understand the importance of maintaining service across all levels of support. We provide email, chat, and IVR support services for companies who want to communicate with customers on their preferred channel.
These days, it's critical that you master your omnichannel customer experience.With our expert multi-channel support team, we’re committed to serving customers in real time.
we're committed to serving customers in real time. There's no limit to what your support team can handle across digital channels. Remember that this consistency builds trust, which drives long-term loyalty.
We provide fast, effective email and chat support. Your staff will be trained to give accurate responses that boost satisfaction and usage, ensuring all queries are handled smoothly.
We specialize in helping businesses enable customer self-service through IVR systems. Our IVR boosts conversions, routes calls efficiently, delivers relevant info, and reduces wait times and poor human interaction.
We want you to create that experience as consistently as you can with your customers, where they're able to contact you via email, chat, or interactive voice in an experience that appears seamless. Remember that this consistency builds trust, which drives long-term loyalty.
Our support services were set up to maximize when a customer asks a question. Whether a customer reaches you by chat, email, or phone, we make sure the response is fast, because response time is what they judge you on.
Having an email chat support specialist will make sure that your customers get a timely and professional response without burdening your internal staff.
-Faster response times and higher customer satisfaction
Less workload for internal teams
Scales with your support volume as the business grows
Professionally trained chat and email customer support representatives
Fast and efficient email responses that get comprehensive customer inquiries resolved.
Real time solutions to customers with our chat support service.
Setup and manage IVR systems to streamline customer inquiries.
Communicate consistently across all touch points.
Among customer support outsourcing firms, email and chat support providers, we have been trusted to offer efficient and scalable digital support solutions.
24/7 services with elastic models of engagement
First response time SLA: 4 hours (business), 8 hours (24/7)
Response time of live chat less than 30 seconds
Shared and dedicated agent facilities
HIPAA-compliant secure operations
Omnichannel integration in live chat and email with the best platforms
The team at Xcentric has extensive knowledge in ecommerce and SaaS customer care. You have the flexibility of paying according to your level of support. A 24/7 support add-on is available. Onboarding, QA monitoring, reporting, and platform integration are included in all plans.