CRM is a system that enhances interactions and communications between a business and its potential customers. Precisely, Microsoft Dynamics CRM Services in Pakistan that we provide at Xcentric Services automate business functions like customer service, marketing, sales, and more. This automation helps in improving the service quality a business offers reduces the cost that goes into these functions and spikes up business profitability. But before you invest in CRM, we want you to know every nitty-gritty about its functionalities and benefits. We have it all covered in this blog – let’s dig right into it!

What Is Microsoft Dynamics 365 CRM?

Dynamics 365 CRM is a notable and all-inclusive suite that is developed and managed by the tech world giant – Microsoft. The CRM provides businesses an opportunity to nurture relationships with customers, automate work processes, improve efficiency and increase profitability.

What Are The Functionalities Of Microsoft Dynamics CRM?

Loaded with countless features and functionalities, Dynamics CRM Online covers every area of business functions which include finance, marketing, sales, customer support, and others. At Xcentric Services, we provide CRM functionalities in different packages that we integrate with the existing systems of business – to increase sales and improve marketing strategies.

Moreover, the integration does not only offer our clients social insights and business intelligence but also helps in making informed business decisions through interactive reporting. For better productivity, we ensure that the Microsoft Dynamics CRM integration also supports every mobile and tablet.

How Is Microsoft Dynamics CRM Used?

In this tech-driven world, the most precious asset of a business is DATA. Businesses integrate the latest technologies that help them squeeze our valuable insights from data. That is where our Microsoft Dynamics CRM Services in Pakistan come to use. Because technically, CRM is all about analysing data and unveiling trends from the data that help businesses make informed decisions. Hundreds and thousands of small, mid-sized, and large businesses around the world are now leveraging the power of CRM to streamline digital marketing, sales, and customer services.

Apart from offering businesses the latest features and functionalities of Microsoft Dynamics CRM, we ensure seamless integration with their existing business processes. And that is one major reason why most businesses in Pakistan prefer getting the system integrated by us.

By offering state-of-the-art business intelligence features of Dynamics CRM, we help businesses improve the overall decision-making capabilities. Moreover, we also integrate all functions and features with those of other business management solutions like ERP and marketing applications. Thus, making it the top choice for businesses who look forward to automating and optimizing business processes through a single dashboard.

Why Startups And Small Businesses Should Use Microsoft Dynamics CRM?

Dynamics CRM is an ideal solution for startups and small businesses who look forward to optimizing their business processes without paying a huge upfront cost. The system is dynamic, affordable, and scalable to meet the needs of growing businesses. To point out a few, these are the benefits that Microsoft Dynamics CRM provides to startups and small businesses:

1.      High Customer Retention

Dynamics CRM by Microsoft comes with countless amazing features and functionalities that not only help startups and small businesses in acquiring new customers. They also help them in improving customer retention because it is a key aspect to growth and sustainability.

2.      Improved Sales Efficiency

Startups and small businesses are usually limited on budget and have to depend a lot on their teams for generating new leads and procuring sales. The features of the CRM enable their teams to reach out to more leads, automate work tasks, and provide key insights into data. Moreover, its features like social selling and opportunity management also improve sales efficiency and translate into revenues for the growing business.

3.      Integrated Solutions

In these tech-times, the success of a small business and startup depends on how it seamlessly functions. For this reason, they cannot take any risk of integrating different systems with business processes to automate them. Getting our Microsoft Dynamics CRM Services in Pakistan is an ideal opportunity to integrate every business process on one platform. And yes, there is no risk involved in this solution, because we all know that Microsoft products are trustable. By integrating the CRM with applications like Office 365, Outlook, SharePoint, and other important business applications, we create synchronized and automated business functions.

Why Microsoft Dynamics CRM Should Be Used For Mid-Sized Enterprises?

Other than enabling startups and small businesses with sustainability and growth, Microsoft Dynamics CRM Online also offers mid-sized businesses with countless features. Some of the notable features that make it one of the best solutions for mid-sized businesses include:

1.      Pay For The Need

Just as small businesses and startups, mid-sized businesses are also cash-strapped often and look for affordable solutions to automate business processes. By integrating Microsoft Dynamics CRM, we provide mid-sized businesses an opportunity to only integrate systems they really need. For example, if a client only wants to increase sales and profitability, we only opt for sales automation when integrating CRM.

Technically, every component of Microsoft Dynamics CRM is available for integration as standalone too. This means, if you are a mid-sized business with a tight budget, you can grow in a cost-efficient way by only integrating selected components.

2.      Adapt To Needs

The functionalities and features that we offer when providing Microsoft Dynamics CRM Services in Pakistan cover almost every aspect of business functions. However, still, if a client has any unique demands, we cater to them too by customizing the functionalities. This is exactly where we get onto Microsoft’s AppSource (application marketplace) to meet the needs of clients. With hundreds and thousands of customization solutions like ProMX available in the market, we help businesses adapt to their needs and ensure seamless operations all along.

We Can Be Your Microsoft Dynamics CRM Partner!

We at Xcentric Services are leading Microsoft Dynamics Implementation Partners providing top-of-the-line CRM solutions. Over the years, we have delivered successful CRM solutions to businesses across every sector and have helped them automate business functions. By employing the latest technologies and tools, we digitally transform businesses with no compromise on the quality. To know more about our Microsoft Dynamics CRM Pricing and the integration process, get in touch with us TODAY!