Refund Policy

If my refund gets authorized, how and when will I get refunded?

The Refund Policy process begins after we complete the Quality Check QC of your returned product. The QC process may take up to 1 to 2 days from the date we receive the returned product. We will inform you of the result as soon as the QC is completed.

As a Refund Policy, you can claim a Refund Voucher of the same amount you paid for your returned product or you can ask for a refund in cash. In case of a store credit refund voucher, you can use it for a new purchase on the website deducting that amount from the total. On the other side, if you refund as cash, the refund will be based on the amount it can be refunded in two ways two you through online bank transaction or a bank cheque will be delivered to your address accordingly Refund Policy.

In case you have a credit card and paid for the product through it you can also get a refund via transaction reversal.

Refund time after post quality check:

Refund Type Time
Refund Voucher 24 hours
Bank Transfer 24 – 48 hours
Cheque Refund 24 – 72 hours

What is a Refund Voucher?

A Refund Voucher is a return medium of equal price to the cost paid for the product that you have returned. You can use the Refund Voucher at the checkout of any product to get a discount at the amount of your next product purchase. The Refund Voucher can be used on multiple purchases, you can use the voucher till it has zero (0) balance remaining. Your refund voucher is valid for 180 days you need to use your voucher during this period after the time period over the voucher will expire.

How can I use my Refund Voucher?

If you got a Refund Voucher, you will receive a discount code via email.
Please enter your discount code in the discount code box and apply the code through the checkout at payment step. An equivalent deduction will be applied to your total amount.

If my returned product is not authorized for a refund, how do I get informed?

If your returned product is not valid then we will call you to inform you about the issue and send the products(s) back to you. We will also arrange the delivery of the product. Please make sure you are available at the mentioned time to receive the item at your doorstep. If you fail to get the delivery we will hold your product for a 30 day period which you can collect yourself from our office.

I have bought a product on promotion or with a Discount Code. What amount will you refund me?

For products that are purchased on sale, if a refund is allowed on the sale item, the amount that you paid to buy the product will be refunded instead of the original cost.
For example: If you purchased a product on sale for Rupees. 1000 and its original value was Rupees. 2000, we will refund you Rupees. 1000 only.

If you purchased a product with a Refund voucher (Refund Policy), we will refund you the total of the cost you paid (including the amount of the refund voucher used).