call agent software call center software in pakistan virtual call center agent call center agent software bpo provider bpo projects for startups bpo outsourcing companies call center agent experience business process outsourcing services call center outsourcing companies business process outsourcing companies top bpo companies companies offering bpo projects bpo call center companies business outsourcing companies bpo services companies uk based call center in lahore best bpo companies telemarketing companies in pakistan uk based call center in islamabad bpo organization bpo companies near me bpo firm

Call Center Representative

Full Time
Lahore
Posted 6 months ago

For our local retail BPO, based in DHA (Lahore), we are looking for a Call Center Representatives who will be taking and confirming orders for our retail customers, and guiding them about products and order placement.

Call Center Representative Job Responsibilities:

• Attend calls. Open and maintain customer accounts by recording account information.
• Obtains client information by answering telephone calls; interviewing customers; verifying information.
• Should be well aware of CRM.
• Verify customer phone number, shipping address and order.
• Entering client information; confirming pricing.
• Informs clients by explaining procedures;Call Center Representative will be  answering questions; providing information.
• Ensures that customers receive the quickest service possible.
• Effectively and properly handle irate customers.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Should have complete command on MS office (Especially MS Excel) with Good typing speed.

Call Center Representative Qualifications / Skills:

• Verbal communication (English + Urdu)
• Must have outstanding customer service skills.
• Strong interpersonal and active listening skills.
• Must have good computer skills.
• Must be highly detail-oriented and have the ability to effectively multi-task.
• Mush have Data entry skills in CRM.

Education and Experience Requirements:

• Fresh to 1-year customer service experience, especially in Retail or call centre Industry, preferred
• Immediate joining
• Mail your resume and Mention “Customer Support Executive” in mail Subject
• Walk in interviews between 2pm till 7pm.

Job Type: Contract
Salary: Rs15,000.00 – Rs20,000.00 per month

Apply Online

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *